Sharing of footage by Vumacam is regulated by POPIA, and Vumacam and the party receiving the
footage must comply with the numerous safeguards built into POPIA to ensure that no third-party
data subject’s rights are infringed.
Should footage be required for a criminal matter, this would need to be handled by law enforcement
who would work closely with the Security Provider who monitors the cameras in question. Law
enforcement may request access to the footage on submission of a case number or upon court
order. The security provider and the Vumacam investigative team will work with law enforcement to
locate the footage of the incident in question. Only footage of the matter which the case number or
court order relates to, will be downloaded, and provided to law enforcement.
If the footage relates to a vehicle accident or a similar incident, the footage can be requested by an
insurance company and must be accompanied by a case number.
The recipient of such personal information would be required to show that it complies with the
provisions of POPIA relating to the protection, retention, and destruction of such information. The
above precludes Vumacam for making its CCTV footage available to members of the public generally.
- Footage cannot be released to a private individual as this would be in contravention of
- All footage released to law enforcement or insurance companies, needs to be accompanied
by a footage release form which must include a case number
- The footage file will only be released if it is of the incident as described in the footage
- Historical footage only goes back as far as 30 days as all footage is removed from the server
after 30 days. Should footage be requested within those 30 days, the evidence is locked in
the server and stored indefinitely
- A fee may be charged for release of the relevant footage.