Guaranteed camera uptime

Yes

Normally not monitored

Know when your cameras are down and trust that they are working when you need them to be

SLA

Yes

No

Know what you are paying for at all times

Reporting on uptime

Yes

No

Know monthly what performance is, and how you are tracking according to SLA. Be notified of any downtime, so you don’t only find out when an incident occurs that the camera is not working.

Maintenance and fixes

Included - Strict turnaround times to adhere to 96% SLA uptime.  Replacement stock always on hand. Dedicated maintenance teams

Days or weeks – including the extra cost for replacement of faulty equipment

Extra cost involved in repairing/replacing equipment. Time delay in repairing = camera down – ordering extra stock, reconfiguring, resuming service

Insurance

Yes – Included

At your cost

For injuries and replacement kit in a disaster

LPR network

Vast

Access to only your cameras

LPR functionality, integrated with multiple databases, across an extensive network, allowing access to vehicles of interest across the entire network

Storage of Feed

Secure storage in a Tiere-3 datacentre, built specifically for CCTV feed, best price point

Local

Datacentre storage is accessible from any connection is not subject to interference and is secure and not at risk of local disturbance (NVR being stolen, broken)

Consideration for regulatory compliance (privacy, POPIA, impact on ongoing investigations)

Yes

Seldom

Ensures strict compliance and adherence to regulations and privacy concerns

Connectivity to the camera pole

Fibre

Various

Consistent, reliable feed, no interruptions, good bandwidth –ensures efficient throughput and dependable service

Connection redundancy/Firewalls/

Security

Yes

N/A

Compliance and access security, redundant connectivity to data centre

Server and software solutions

Managed and monitored server environment

Milestone = world class video management system

Disparate systems

Integrates with chosen analytics software all in one view (no need to move from system to system)

Sensor in pole

Yes

N/A

Know when power is down, when the temperature will impact the outcome, when a pole moves = impact view

Power backup

Yes

N/A

If the power to a pole goes down our sensor will alert us, there is redundancy in place  to address the issue before the feed is lost

Research & Development

Continuous

No

Continually determining optimal specifications AND fine-tuning model and solution

Technology upgrades

Included at no extra cost

Extra cost

As technology advances you want your solution to keep up to date, and not have to incur extra cost to keep abreast

Footage Requests

Portal for requests

Manual

Ease and regulatory compliance of retrieval increase efficiency and usability in court

Capital Outlay

No –monthly cost for access to feed

Yes

Do you want to have the headache of raising capital, owning equipment, maintaining kit, ensuring you have extra cash on hand to pay for replacement cost?